Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business, was released February, 2016.
Posts by Richard Shapiro:
Podcast: The Endangered Customer: 8 Steps to Guarantee Repeat Business
July 20th, 2016
Listen Here: Richard Shapiro is the founder and president of The Center For Client Retention and a recognized thought-leader in the areas of customer experience and loyalty. It costs 5 to 7 times as much to bring in [...]